Providing safe, high-quality care is more than ensuring we meet clinical standards. It is about recognising the patient as a partner in their own care, sharing information in a way that truly enables shared decision making.
The Consumer Safety and Quality Strategy 2032
The Consumer Safety and Quality Strategy 2032 recognises that to improve the outcomes, prevent harm and increase the reliability of care, we must improve the way we communicate with our colleagues and with consumers, and foster a strong culture of patient safety and quality improvement.
Read the strategy
While challenges exist across Queensland related to increased demand for services, workforce capacity and delivering care in different settings, there are many opportunities to improve consumer safety and quality into the future to ensure the delivery of safe, compassionate, and connected care for all Queenslanders. These opportunities will be the focus of this strategy over the next 10 years.
The Consumer Safety and Quality Strategy 2032 identifies four focus areas which underpin our approach to ensuring the delivery of high-quality care. These four areas provide the framework for creating a culture of improvement and enable the workforce and consumers to work together to inform and deliver optimal care.
Focus areas
Consumer experience
Ensuring consumers are actively involved in their healthcare journey to the level they want to be is critical to high quality care. Strengthening consumer experience enables consumers to be active and informed partners in their care and enables the delivery of high-quality outcomes that are equitable, through how we design our care.
Internal processes
We know the importance of robust internal processes to build a strong patient safety and quality improvement culture across the organisation to deliver reliably safe care. These processes must empower consumers and the workforce to speak up, challenge existing processes and seek out better ways to deliver car
Learning and growth
A system approach to improving consumer safety and quality through learning and growth opportunities for the workforce that focus on compassion, evidence-based decision-making and fostering a culture of ongoing learning and development is critical to improving health services. This will ultimately lead to an innovative, connected and sustainable health system.
Resources and governance
Harnessing the wealth of information and data at our disposal is essential to facilitate decision-making and propel advancements in healthcare delivery. Embedding robust system-wide and local governance frameworks and models underpins safe and quality care.
What has informed the strategy
The Consumer Safety and Quality Strategy builds on the previous work undertaken with Queensland Health leadership, clinicians and consumers to develop the Consumer Safety and Quality System Strategy Map.
It is also aligned to national and state strategic policy objectives and legislative requirements, such as the National Safety and Quality Health Service Standards, the Australian Charter of Healthcare Rights, and First Nations equity reforms through the National Agreement to Closing the Gap and Making Tracks Together: Queensland’s Aboriginal and Torres Strait Islander Health Equity Framework.
Implementing and monitoring
Implementation relies on collaboration and strong partnerships to deliver a cohesive approach across our complex and networked health system.
As consumer safety and quality is the foundation of the health system, this strategy does not have a standalone action plan in the first horizon. Instead, actions have been integrated into other system priority strategy action plans, particularly in the Health Services Strategy 2032 and the Workforce Strategy 2032 and their supporting action plans for 2022–2024.
Get in touch
For more information, email psq_bc@health.qld.gov.au.
Last updated: 10 June 2024