Customer complaint data for the Department of Health

The Department of Health is committed to listening and responding to customer complaints. They are a valuable opportunity for us to identify where we could be doing things better. We are dedicated to working collaboratively to deliver quality services that are safe and responsive.

Complaint data 2023–24

In the 2023–24 financial year, the Department of Health received a total of 4,574 customer complaints. Of those:

• 2,679 resulted in follow-up or further action*
• 1,895 required no further action.**

* Further action refers to complaints that were accepted and resulted in remedial or improvement action.

** No further action refers to complaints that were accepted and resolved immediately at the point of service.

The department recorded 1,516 human rights complaints from customers and members of the public, which are included in the customer complaint data above. Human rights complaints information is reported in the Annual Report as required under the Human Rights Act 2019.

These figures are for the department only and do not include complaints received by Hospital and Health Services (HHSs). For more information on HHSs, please contact the relevant HHS directly.