Paying your bill

If you have had treatment at a public hospital and have been sent a bill for pathology testing, you may be wondering why. You will be sent a pathology bill when:

• you are under the care of a private healthcare professional in a public hospital, and
• the tests ordered are not eligible for a Medicare rebate.

For more information about Medicare rebates contact Medicare.

Two ways to pay

There are two ways to pay your bill. You may choose to pay your bill first and then claim your rebate from Medicare, or you may make a claim to Medicare first.

Find out more about claiming from Medicare.

If you need help with your payment, or if you have a query, please contact us.

Option 1: Pay first

Make your payment directly to HSQ Pathology Queensland using any of the payment options shown below, then claim from Medicare.

If these services were provided while you were in hospital, a portion of the fee is claimable from Medicare, and the balance may be claimable from your private health insurer.

Option 2: Claim first

Claim first from Medicare.

Medicare will send you a cheque which you can then send to HSQ Pathology Queensland together with the payment advice and any additional amount owing. The payment advice can be found at the bottom of the Medicare statement of benefit.

Payment options

You can pay your account with a credit card (Amex, Visa and MasterCard) or by cheque.

Phone

You can pay your account over the phone during business hours from 8am–5pm Monday to Friday:

• 1800 309 302 (free call from any fixed line anywhere in Queensland)
• (07) 3096 2300 (interstate callers)
• +61 7 3096 2300 (international callers).

Please have your credit card and account number handy before making the call. The account number is located on the top right of the bill.

Online

Simply go to www.bpoint.com.au/. The biller code is: 1400892.

Mail

If you haven't yet claimed from Medicare, please send us your payment advice, which can be found at the bottom of your account, together with your cheque, money order or credit card details.

If you have claimed from Medicare first, please send us the bottom half of your Medicare statement of benefit together with the 'payment advice' section from the account and Medicare cheque/s.

Send your payment to:

Pathology Queensland patient accounts
PO Box 469
Royal Brisbane and Women's Hospital
Herston Qld 4029

Account enquiries

To discuss your account, please contact our Revenue Support Unit during business hours Monday-Friday 8am-5pm:

• phone 1800 309 302 (within Queensland) or (07) 3096 2300 (interstate)
• email Revenue Support Unit.