Order, store and manage immunisations

Ordering immunisations

The Queensland Health Immunisation Program (QHIP) operates via an email only ordering and enquiries system.

Incoming emails and orders are monitored and processed during standard business hours.

Prospective QHIP registered Immunisation Service Providers can submit an enquiry about the registration process via email to QHIP-ADMIN@health.qld.gov.au

Order forms must be completed electronically and submitted via email.

Complete the order form relevant to your Immunisation Service Provider type and email to QHIP-ADMIN@health.qld.gov.au

Storing immunisations

Storage must be in accordance with the National Vaccine Storage Guidelines 'Strive for 5'.

Immunisation medicines are delicate biological substances and must be stored between +2 degrees Celsius and +8 degrees Celsius. Exposure to temperatures outside this range may compromise the efficacy of the immunisation, and it may need to be discarded.  Immunisation medicines must be stored appropriately to:

  • ensure patients receive an effective immunisation - reducing their risk of morbidity and mortality from vaccine preventable diseases
  • ensure efficient management of resources (immunisation medicines are an expensive resource that can be in limited supply)
  • avoid patients needing re-immunisation after having been given an ineffective product.

Reporting a cold chain breach

A cold chain breach (CCB) occurs when the storage temperature deviates outside of the recommended range of between +2° Celsius and +8° Celsius (excludes deviations up to +12° Celsius lasting 15 minutes or less). In the event of a CCB, Immunusation Service Providers should:

  1. Immediately quarantine the affected immunisation medicine. Do not use them.
  2. Complete a Cold Chain Breach Report Form (PDF 591 kB). The person who noted the breach should complete the form.
  3. Email the completed form to QHIP-ADMIN@health.qld.gov.au. Include ‘COLD CHAIN BREACH’ in the email subject line.
  4. QHIP will respond to your email as soon as possible with advice.

Discarding and transferring immunisation medicines

To discard or transfer immunisation medicines provided by QHIP please complete an Immunisation Discard or Transfer Form (PDF 434 kB) and email to QHIP-ADMIN@health.qld.gov.au

  • This only applies to transfers occurring between QHIP registered Immunisation Service Providers and for stock supplied by QHIP. If you are unsure whether this applies to you, please email QHIP-ADMIN@health.qld.gov.au

Immunisation delivery failure

If your delivery has not been packed appropriately or you believe the immunisation products have been outside the recommended temperature range, do not use them.

General enquiries

For all enquiries, email QHIP-ADMIN@health.qld.gov.au

If the matter is urgent, include ‘URGENT’ in the subject line and we will respond as soon as possible.

Last updated: 24 April 2025