Resources and support

Guides, fact sheets and updates on system enhancements to help practitioners use The Viewer.

Guide

The guide can help you to:

• prepare to register
• create an HPP account
• handle an error if one occurs
• manage your account
• sign into the portal
• search for a patient
• navigate The Viewer.

Download the guide (PDF 1062 kB)

Fact sheets

• The Viewer via the Health Provider Portal fact sheet (PDF 107 kB)
• The Viewer non-Queensland Health staff fact sheet (PDF 260 kB)
• Acute resuscitation plans via The Viewer (PDF 136 kB)
• QGov to QDI Transition (PDF 127 kB)
• The Viewer via HPP – Quick Guide (PDF 337 kB)

Brochures

• The Viewer brochure for practitioners  (PDF 320 kB)
• The Viewer brochure for consumers (PDF 323 kB)

Recent enhancements

2024 The Viewer releases

Version 10.4 - November

• Queensland Health Best Practice instances to launch The Viewer – TCHHS

Additional clinical documents/reports:

• Sentinel Cardiac Reports - MNHHS
• PaceArt Reports - Princess Alexandra Hospital
• Evoked Potential Report (Neurology) - Toowoomba
• Holter Monitor Report - Caboolture
• Acute Management Plan - Nambour
• Behavioural Escalation Response Team documents - MNHHS
• Telecare Outpatient Correspondence - WBHHS and SWHHS
• ICU Discharge Summary - The Prince Charles and Redcliffe
• Allied Health Correspondence Outward - WBHHS
• Healthy Ageing Assessment and Rehabilitation Team (HAART) - The Prince Charles
• Prosthetics and Orthotics Service – SCHHS
• Outpatient Letter Self Authored - CHQ

Version 10.3 – September

• QGov transition to Queensland Digital Identity (QDI)
• The Viewer website and icon has been updated
• Additional resources and support information now available
• New contact information – TheViewer-HPP@health.gov.au
• New view-gate Alerts pop-up

Additional clinical documents/reports:

• Tele-Cardiac Investigations (RBWH supports 26 regional facilities across five Queensland Health Hospital and Health Services as well as two Heart Equity (HOPE) sites at Caboolture and Margate
• Anaesthesia Reports – Preoperative Assessment – The Prince Charles Hospital
• Outsourced Gastroenterology Report – Mackay Hospital
• Outsourced Gastroenterology Report – Surgical Treatment and Rehabilitation Service (STARS)
• Thoracic Surgery Outpatient letter – Sunshine Coast University Hospital
• High Risk Foot Service Outpatient Letter – Sunshine Coast HHS
• Paediatric Surgery Outpatient Letter – Nambour Hospital
• OPD Dietetics letter and OPD Dietitian First letter – Sunshine Coast University Hospital

Version 10.2 – July

Digital Hospital integration:

• FirstNet Discharge Letters – Statewide
• Satellite Hospital FirstNet encounters
• Queensland Virtual Hospital encounters – Metro North

Additional clinical documents/reports:

• Outpatient Letters – Sunshine Coast University Hospital
• Indigenous Respiratory Outreach Care (IROC) Letters – The Prince Charles Hospital