Accessing The Viewer as an external provider

To access The Viewer, you’ll need to register and complete the verification process for the Health Provider Portal (HPP).

The Health Provider Portal (HPP) is the authentication service that enables validated eligible health practitioners to register for read-only access to The Viewer.

Using The Viewer, registered health practitioners can view public hospital information including appointment records, radiology and pathology reports, treatment and discharge summaries, demographic and medication details.

The registration process is the same for all eligible health practitioners.

On this page

• Eligible practitioners
• Registering for the Health Provider Portal
• Technical support

Eligible practitioners

Only eligible practitioners practising in Queensland will be granted access to The Viewer.

This currently includes:

• general practitioners
• specialists
• nurses
• midwives
• paramedics
• pharmacists
• optometrists.

To register for the HPP, you will need verify your identity via Queensland Digital Identity (QDI).

Options include:

• Australian driver licence
• Australian passport
• Birth/marriage/change of name certificate
• Medicare card.

GPs and specialists will also need to provide:

• an up-to-date Medicare provider number
• Healthcare provider identifier-individual (HPI-I) registered with Queensland Heath’s Secure Transfer Service.

All other eligible health practitioners will need to provide:

• current Australian Health Practitioner Regulation Agency (AHPRA) registration number showing you are an eligible health practitioner practising in Queensland
• Healthcare provider identifier-individual (HPI-I).

Next steps

GPs and specialists only

Register your details with Queensland Heath’s Secure Transfer Service then follow the below steps for all practitioners.

All practitioners

1. register for a Queensland Digital Identity (QDI) account - Easy Read Guide to creating and securing your QDI
2. enter your personal identities (given name, middle name, family name, date of birth).
3. pass a credentials check.
4. allow personal identities to be shared with the Health Provider Portal.
5. enter professional identities (AHPRA and HPI-I) into the Health Provider Portal.
6. verification of your professional identity information will occur automatically.

Once registration is successful, the HPP grants access, where the provider can begin to view Queensland Health patient information in The Viewer.

Why do we need an identity provider account?

To manage security and privacy, HPP relies on an identity provider (IdP) service to store and verify your identity. The account is necessary to authenticate your personal and professional identities every time you log into the HPP to access The Viewer.

Terms and conditions

When registering for the HPP, you must accept the terms and conditions. Queensland Health will conduct audits to ensure appropriate use of the information is being adhered to.

Read more information about privacy and security.

Register now

Already have an account? Log in.

Technical support

Name mismatch error

If your first or last name do not exactly match your identity provider, AHPRA and Queensland Health’s Secure Transfer Service (STS) address book (GPs and specialists only), you will receive an error message upon trying to register.

Who can I contact?

1. For AHPRA - if your name requires updating with them it can be completed by visit AHPRA or by calling 1300 419 495, Monday to Friday between 9.00am and 5.00pm. Note: AHPRA could take 24-48 hours to update their end.
2. For your Identity Provider (QDI) - once you have successfully recorded your details and set up an account, you can change your details with your provider. You may be asked to supply documents to support the latest information. QDI self-help support -Troubleshooting or call the QDI Customer Support 24/7 line: 1800 000 658 or 13Qov (13 74 68).
3. For STS - if this is due to a name change e.g. marriage, you can contact 1300 478 439 or send an email to TheViewer-HPP@health.qld.gov.au with relevant identity document showing the name change.

Note: The Health Provider Portal and STS have identical identifiers, i.e. same numbers and same spelling of name.

Updating your details via your identity provider

Email or personal details

To update your email address and/or phone number for your Queensland Digital Identity, contact QDI on 1800 000 658.

If you’re having trouble creating, securing or logging in to your Queensland Digital Identity, you visit QDI troubleshooting web page.

Professional registration details

To update your professional registration details:

1. Log into your HPP account.
2. Select Professional registration, listed in the top menu bar. This will display your existing details. You can update your Medicare provider number (MPN), AHPRA registration number, and HPI-I details here.
3. Update the required field and save.

These details will be verified online with the relevant organisation.