MASS - Rights
Applicant's rights
- To be treated with courtesy, respect and honesty
- To have input into the type of aid or equipment your health professional requests
- To enquire about the progress of your application
- To lodge a compliment or a complaint
- To appeal the application eligibility process
- To receive services in accordance with the Australian Charter of Health Care Rights on Rights and Responsibilities
Prescriber's rights
- Transparency of process in the eligibility and funding decisions between MASS, the prescriber and applicant
- To have access to information on the decision making process regarding any application you have forwarded to MASS
- To be responded to in a timely and professional manner
- To lodge a compliment or a complaint
- To be treated with courtesy, respect, honesty and professionalism
MASS' rights
- To be provided with accurate and complete information
- To be treated with courtesy, respect and honesty
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