Services > Statewide > Medical Aids Subsidy Scheme

MASS - Responsibilities

Applicant's responsibilities

To provide your prescriber and MASS with accurate information on your health situation
To advise MASS of any change of address or eligibility circumstances
To follow instructions regarding the correct usage of aids and equipment
To interact in a courteous and co-operative manner when dealing with MASS staff, prescribers and suppliers
To be on time for appointments with health professionals

To be familiar with the MASS Statewide Prescriber Procedures Manual
To be aware of MASS’ expectations of prescribers when making an application
To ensure the applicant and their carer have had full involvement with the MASS application process and understand the scope of the subsidy scheme
To ensure that the aids and equipment requested are suitable for the applicant’s needs

To provide a service in line with the goals and strategic objectives of Queensland Health
To retain accurate records on service requests and service provision
To disclose MASS administrative and clinical eligibility criteria in the MASS Statewide Prescriber Procedures Manual
To make judgements on applicant eligibility based on information provided in the application form
To behave ethically and in accordance with the Queensland Health Code of Conduct
To provide services in accordance with the Australian Charter on Health Care Rights on Rights and Responsibilities