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Services > Home and Community Care (HACC)

Service directories

To locate your local HACC services, please check the Service directory.

What's new

New Commonwealth Respite and Carelink Centre phone number is 1800 200 422 and replaces 1800 052 222 and 1800 059 059 Asset Management guidelines Queensland Home and Community Care Workforce Profile 2010 Re-prioritisation of surplus Home and Community Care funds Community Care Common Standards Home and Community Care Aboriginal and Torres Strait Islander Service Development Plan 2009-12

The role of Home and Community Care (HACC) allied health professionals is to help clients and their carers function to the best of their ability at home and in the community. Allied health services assist clients to maintain or resume their normal activities, participate in their community and enjoy life again.

Assistance and support is targeted at all HACC eligible clients in need of allied health services, regardless of their ethnic background or language spoken.

There are a wide range of services to support independent living in the community. The Commonwealth Respite and Carelink Centre has explained the different community care services (packages and programs) available.

Programs

•  Home and Community Care (HACC) Program
•  Resident Support Program
• Community Care Common Standards

Resources

• Service directories
•  Falls Prevention Resources
•  HACC Minimum Data Set (MDS)
•  Ongoing Needs Identification (ONI) Tool

 Publications

•  Are you a carer?
•  HACC Services fact sheet 
•  One step ahead - Preventing falls
•  HACC Services fact sheet in other languages
•  One step ahead - Preventing falls in other languages
•  Indigenous HACC Services fact sheets
•  Staying On: Stay active and independent in your home
•  Your rights and responsibilities
•  Staying On: Stay active and independent in your home in other languages
•  Your rights and responsibilities in other languages

Policies and guidelines

• Asset Management guidelines
• How to make a complaint
• Commercial Advertising on HACC Funded Service Vehicles (PDF, 146 kB)
• HACC Guidelines for Periodic Financial & Performance Reporting forms and reports
• Use of the HACC Logo (Protocol)
• HACC Guidelines for Periodic Financial & Performance Reporting
• HACC services for eligible clients requiring palliative care (PDF, 24 kB)
• HACC services for eligible clients recovering from acute illness (PDF, 43 kB)
• Home Care Infection Controls guidelines (PDF, 530 kB)
• National Program Guidelines for the Home and Community Care (HACC) Program
• Non significant variation (NSV) guidelines
• Queensland Home and Community Care Service Delivery guidelines

Plans

• HACC Triennial State Plan 2008-2011

Further assistance

• Carers Queensland
  Provides carer support, and group/telephone counselling for carers. Offices in Brisbane, Gold Coast, Toowoomba, Dalby, Maroochydore, Hervey Bay, Rockhampton, Mackay, Townsville and Cairns.
  Carer Information & Support Line and Carer Counselling Service: 
  Freecall: 1800 242 636.   
• HACC Service providers:  HACC and Community Health allied health contacts state wide are found in the Service Directories.
• Commonwealth Carelink:  national database has information about allied health services, including day therapy centres). 
• Multicultural Affairs Queensland (MAQ):  can refer clients with a migrant or refugee background to the appropriate professional physical and/or mental health or social support agencies that specialize in this area.
  Phone:  13 13 04
  Fax: (07) 3224 5691
  Email: info
  Translating and Interpreting Service (TIS) phone: 13 14 50
• Directory of Resources for Multicultural Health:

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Related links

• HACC Indigenous Services
• HACC Program
• HACC Resource Unit
• Information for members of the public
• Latest news
• Links directory
• Logo guidelines
• Case Studies for the Allied Health

Commonwealth links

• Community Aged Care Packages (CACPs) are individually planned and coordinated packages of care tailored to help older Australians remain living in their own homes. They are funded by the Australian Government to provide for the complex care needs of older people.
• Extended Aged Care at Home (EACH) packages provide high levels of support to assist frail older Australians to remain living in their own homes.
• The National Respite for Carers Program (NRCP) is one of several initiatives designed to support and assist relatives and friends caring at home for people who are unable to care for themselves because of disability or frailty.

Education

• Certificate III in Home and Community Care - CHC30202

Last Updated: 15 September 2011
Last Reviewed: 15 September 2011

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